In-store accessibility

  • Queens (272-06 Union Turnpike): ground-floor entry, no steps, wheelchair-accessible restroom, wide aisles designed for mobility devices.
  • Staten Island (2343 Forest Ave): ground-floor entry with automatic door, accessible parking directly outside, staff assistance available on request.
  • Menu is displayed on large screens and can also be read aloud by staff.
  • Sign language: we do not have a certified ASL interpreter on staff. Please call ahead and we'll arrange video-relay support for complex orders.

Ordering by phone

If the website isn't working for you, call your local store during open hours and a budtender will walk through the menu with you, answer questions, and place your order:

Delivery accommodations

Our drivers can meet you wherever the age-verification handoff can happen safely: your door, curbside, in a lobby (with ID check inside), or at another accessible location on your property. If you have specific accommodation needs (limited mobility, medical device visible, service animal present), please add a note at checkout or call the store.

Website accessibility

We target the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This includes:

  • Semantic HTML with proper heading hierarchy
  • Alt text on functional images
  • Sufficient color contrast (verified against WCAG contrast ratios)
  • Keyboard navigation for interactive elements
  • Screen-reader-friendly markup for forms, buttons, and error messages

We test regularly with automated tools and manual keyboard-only reviews. When shortcomings surface, we treat them as bugs and fix them.

Reporting an accessibility issue

If something on our website, in our stores, or in our delivery service isn't working for you, please tell us. We take accessibility feedback seriously and route it to a human, not a bot.